Privacy Policy

Last Updated: September 28, 2024
Effective Date: September 29, 2024

Thank you for choosing Reflect AI! At Reflect AI (“we,” “us,” or “our”), we are committed to safeguarding the user (hereinafter referred to as “you”) privacy and ensuring the security of your personal information. We are committed to doing our utmost to protect your personal information and privacy, and to taking all reasonable measures to ensure your data is secure and reliable.

This Privacy Policy (hereinafter referred to as “this Policy”) provides a detailed explanation of how we collect, use, store, and disclose your personal information. Through a transparent and open approach, we aim to communicate our commitment to privacy protection to you. Should you have any questions about this Policy or need further information, please do not hesitate to contact us. Let's work together to create a safe and trustworthy environment for your use. Should you disagree with these terms, we respectfully request that you discontinue the use of our services.

1. Information Collection

We deeply understand your concerns regarding personal privacy; therefore, all information we collect is done under legal, legitimate, and necessary conditions to provide you with superior and personalized services. We commit to strictly adhering to principles of privacy protection to ensure your information receives the requisite security protection.

  1. Registration Information: When you register for this product, we collect basic personal information that includes but is not limited to your name, email address, phone number, username, and password. This information is essential for setting up your user account and ensuring the smooth operation of our services.
  2. Device Information: While you use this product, we automatically collect information related to your device. This includes but is not limited to the device model, operating system version, unique device identifiers (such as IMEI number or MAC address), IP address, mobile network information, and your device’s browser type. The purpose of collecting this information is to optimize the user experience, ensure our product operates correctly on different devices and operating systems, and assist us in troubleshooting and performance enhancement.
  3. Usage Information: We record log information and operational behavior that results from your use of this product. This includes but is not limited to the time and frequency of your use, click behavior, browsing history, and interaction records with various functional modules of the product. We utilize this information for data analysis to better understand user needs, provide customized content and services, and improve our product features.
  4. Geographical Location Information: With your authorized permission, we collect and process precise geographical location information from your device, which is used to provide location-based services. Please note that you can revoke your location authorization at any time through your device settings.
  5. Communication Information: To facilitate effective communication with you, we may collect your contact details and relevant communication records. This includes but is not limited to emails you send to us, customer service interaction records, and feedback from surveys. We use this information to improve the quality of our services and to ensure timely contact with you when necessary.

We commit to collecting information strictly within the scope of the purposes described in this Policy, never exceeding reasonable business needs. Additionally, we will strictly protect your personal information, comply with relevant legal and regulatory requirements, and ensure the information’s security and confidentiality.

2. Use of Information

We commit to using your information based on principles of legality, legitimacy, necessity, and transparency, ensuring that your personal information is not used for purposes that you have not authorized.

  1. Providing and Improving Services: We use the collected information to deliver a better mobile product experience. For example, registration information is used to create and maintain your user account, device information helps us ensure the product operates stably across different devices and operating systems, and usage information enables us to optimize the functionality and user interface of the product to meet your needs.
  2. Personalized Experience: We aim to provide you with a more personalized and customized service. By analyzing your usage habits and preferences, we can recommend content and features that align more closely with your interests. This enhances your user experience and adds value and enjoyment to the product’s use.
  3. Security and Protection: Your security is of utmost importance to us. We use the collected information to monitor and prevent potential fraud, illegal activities, and other behaviors that might threaten your information security. For instance, we detect and analyze unusual login behaviors to ensure the safety of your account.
  4. Communication and Support: To better support and service you, we may use your contact information to communicate with you, address any issues you encounter, and send important notifications and updates.
  5. Legal Obligations and Compliance: We may use your information to comply with legal requirements or regulatory requests. For example, when we receive legitimate requests regarding illegal activities, we may need to provide relevant information to assist with the investigation.
  6. Analysis and Research: We use collected data for internal analysis and research aimed at improving our products and services. This data is anonymized and is not directly associated with your personal identity. By studying user behavior, we can better understand market demands and user preferences, allowing us to continuously enhance our service quality.
  7. Sharing Data with Third Parties: We will not share your personal information with third parties without your explicit consent. In certain cases, we may share anonymized or aggregated data with specific partners to help us improve services or conduct market analysis. Rest assured, this data will not contain any information that can identify you personally.
  8. Other Uses: If we need to use your information for purposes not explicitly stated in this policy, we will seek your consent in advance. Similarly, if we need to use information collected for a specific purpose for other purposes, we will obtain your consent before using it.

3. Disclosure of Information

We highly value your privacy, and thus, we will not disclose your information to any third party without your explicit consent. However, to provide higher quality services, we may disclose your information under the following circumstances:

  1. Business Partners: To provide the services or features your request, we may share your information with trusted business partners. These partners must adhere to strict confidentiality policies and can only use your information for limited purposes.
  2. Legal Requirements: We may disclose your information as required by laws, regulations, legal processes, or mandatory requests from government authorities.
  3. Internal Use: Within reasonable necessity, we may share your information internally within our team to optimize our service quality and user experience.
  4. Protecting Our Rights: In certain special cases, to protect our legal rights, enforce the terms of service, or prevent potential illegal activities, fraud, or security risks, we may need to appropriately disclose your information. We will handle this with care and prudence, ensuring your information’s security and privacy. Rest assured, regardless of the circumstances, we will prioritize your privacy, take reasonable measures to protect your information, and ensure its security.

4. Information Storage and Security

To effectively and securely store your information, we implement stringent technical measures and internal management processes. These measures include, but are not limited to, data encryption, access controls, and monitoring systems to ensure your information is protected against unauthorized access, disclosure, alteration, loss, or destruction during transmission and storage.

Moreover, we regularly review and enhance our security technologies and strategies to address emerging security threats and challenges. While we strive to safeguard your information, your cooperation is also essential. For example, avoid using our services in unsecured network environments, change your passwords regularly, and we recommend the use of strong, complex passwords.

5. User Rights

We respect and protect your privacy rights and are committed to providing you with control over your personal information. While using our services, you are entitled to the following rights:

  1. Access, Correction, and Deletion: You have the right to access, correct, and delete your personal information. You can perform these actions through the prompts on the product page. If you have any questions or need assistance, our support team is always ready to help and provide support.
  2. Change or Withdraw Authorization: You have the right to change the scope of your consent or withdraw your authorization.
  3. Account Deletion: You have the right to delete your account. Upon successful deletion of your account, and unless otherwise required by laws and regulations or applicable national standards, we will delete or anonymize your personal information.
  4. Advanced Notice of Service Termination: If the service terminates, we will notify you at least 30 days in advance. After the termination, we will process your personal information in accordance with legal requirements. In accordance with the laws of your country, you might be entitled to request access to the personal information we gather from you, modify that information, or, under certain conditions, have it deleted. Please reach out to us at tqtifnypmb@gmail.com, and we will promptly address your request.

By upholding these user rights, we are committed to ensuring that your personal information is adequately protected and used appropriately within the boundaries of the law.

6. Privacy of Minors

We highly value the protection of minors' personal information. Our services are primarily intended for adults and are not provided to children under the age of 14. If you are a child under the age of 14, please choose appropriate services with the assistance of your guardian. For minors who are 14 years or older but under 18 years old, please ensure that your parents or guardians have thoroughly reviewed and consented to this policy before using our services or providing personal information.

If you are a guardian of a minor, please ensure that the minor is using our products or services with your authorized consent. Should a guardian discover that a minor's personal information has been collected without the guardian's consent, please contact us. We will promptly delete the relevant data.

7. Changes to the Privacy Policy

To provide you with better services, we will periodically update our business operations and, accordingly, make adjustments and updates to this policy. During this process, we will revise this policy based on changes in the fundamental circumstances, the purposes, methods, and retention periods of personal information processing, adjustments in personal information management practices, and changes in contact information.

To ensure that you enjoy the rights you are entitled to under this policy, we will not diminish your rights without your explicit consent.

If you continue to use our services under the aforementioned circumstances, it indicates that you agree to accept and be bound by the revised privacy policy. We commit to protecting your personal information and to always ensuring that your privacy rights are respected and safeguarded.

8. Contact Us

If you have any questions, opinions, or suggestions regarding this policy, you can contact us by sending an email to tqtifnypmb@gmail.com.